Internship Stories
Over the summer, I was a product manager intern for IDeaS Revenue Management Solutions, where I worked on four projects across the product development lifecycle: initial research, defining requirements, creating epics for developers, and running a pilot program with enterprise clients.
Projects Completed
Initial Research
As a product management intern at IDeaS Revenue Solutions, a demand forecasting platform for hotels, I investigated years-old client feedback claiming that our software couldn't price meal plan add-ons effectively.
Initial research suggested this was a non-issue. We had features for pricing add-ons, and no one had heard similar complaints. The prevailing theory was user error.
I wasn't satisfied with this answer, so I mapped the complete user journey for setting up add-ons across different customer types. That's when I discovered the gap: hotels and all-inclusive resorts have vastly different revenue models, and we had built optimizations for each—but resorts with "all-inclusive optional" systems (common in EMEA) didn't fit either model. These customers were slipping through the cracks.
I drafted a proposal for a third optimization strategy tailored to these hybrid resorts. The research revealed this would unlock 36% of the world's resorts we were currently unable to serve well, including a major enterprise client we were actively pitching.
Drafting Requirements
We had a completely new product that we were developing for a new target segment. I took ownership of drafting the requirements for a third-party data integration in this new project. This included using information from customer interviews to craft personas and understand user needs, as well as collaborating with the data provider to understand what was possible.
This resulted in the creation of a BRD, including detailed user stories and acceptance criteria.
Development Epics
Another project had completed the requirements phase, and was moving into development. I created comprehensive epics for the engineering team, breaking the requirements down into manageable development tasks and ensuring clear communication between product and engineering teams.
Product Launch
I ran the launch of a redesigned feature within our core product, starting with a phased pilot rollout to seven enterprise clients. This required me to coordinate with engineering, customer success, and marketing teams to ensure a smooth launch.
Key Learnings: This internship provided me with hands-on experience across the entire product development lifecycle, from initial research and requirements gathering to epic creation and client-facing pilot programs. I gained valuable insights into enterprise software development, stakeholder management, and the complexities of launching new features in a B2B environment.